Frequently Asked Questions

PicUp is an on-demand service that connects you to a fleet of haulers with utes and vans that are ready to remove your junk or transport your goods from A-B at the day & time slot of your choosing.

Our haulers are set up to move anything that will fit into a normal ute or large van. They are equipped with moving blankets, tie-downs, ratchet straps and trollies that will ensure any junk or goods make their way to the tip or to your preferred destination. Haulers unfortunately cannot pick up any dangerous goods or extra large/heavy items such as pianos or pool tables. Generally speaking, if it can be safely lifted by either 1 or 2 people, then we can move it or remove it for you!

We operate from Monday to Saturday 7am-5pm. Sorry no Sundays. If jobs are needed to be completed outside of these times, please contact the office on 1300 174 287 and our friendly customer service team will be happy to to see if we can assist.

Our customer service team is available Monday to Friday 8am-4pm.

If it is waste & junk then leave it curbside, book the job and it will be removed for you as requested. Notifications will be sent to your phone letting you know when the task has been accepted and completed.

If it is a goods movement and the haulers need access to your property, then someone will need to be home at both or either end. If the goods are easily accessible, you can leave instructions for the hauler and contact him/her directly through the app to give specific details.

For store purchases, you can take a photo of the receipt and upload the photo to the job when booking it on the app. The hauler will be able to use the receipt to collect your item/s and deliver to your destination. We do suggest that you are at home when the hauler arrives so that you can ensure your goods are stored and secured within your property.

Our logo was designed green for a reason. The founders believe in protecting our environment and reducing landfill. Unlike traditional methods of waste & junk disposal such as skip bins, when disposing of waste & junk, all of our haulers will visit the recycling area of the transfer station to offload cardboard, metal and other useable items before heading into the tip.

If you have old furniture, clothes or other items you would like to donate to charity, we can deliver those for you. Book a goods movement job and our haulers will take your donations to the nominated charity.

PicUp does not have access to any credit card information you have entered. We use Stripe - an online banking platform which holds onto your information. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. For more information on this please visit the Stripe website https://stripe.com/docs/security/stripe

Dumps and transfer stations charge dumping fees based on weight. We pass this cost on to the customer within the charge of your PicUp.

PicUp & Delivery

• 1 Hauler- $1.40 per minute
• 2 Haulers- $2.80 per minute

Waste & Junk Removal

• 1 Hauler- $1.40 per minute + tip fees
• 2 Haulers $2.80 per minute + tip fees

For more information on pricing, please click this link.

Our haulers are the people who arrive to complete your task.

We prefer to access goods, waste or junk from the front of a property or curbside. This makes it more affordable for you. If you need things moved from or into your house or apartment, we suggest that you have checked the items will fit through doorways, in lifts and that you have ordered a two person job to ensure larger items can be carried.

The app will only allow you to book one job from A-B. You can contact the hauler directly through the app and ask them to make a detour if you need an extra PicUp along the way. You can also add details of additional PicUps or Delivery locations in the notes section of the booking, or alternatively call our customer service team on 1300 174 287 and they will ensure everything is organised as requested. Remember your estimate is calculated on the time it takes to complete the PicUp process, so your final pricing may increase if you request additional PicUps or Deliveries.

Our haulers have public liability insurance and comprehensive insurance for the goods transported. This does not include clients, so you will not be able to get a ride in your hauler’s vehicle.

If the item(s) can be safely lifted by 1 person or you (at your own risk) are willing to assist the hauler to load/unload the item(s) then select 1 hauler. If the item requires 2 people to safely lift and load/unload the item (s) and you are unable to assist the hauler, then select 2 haulers to complete your job.

If you underestimate the weight then the hauler can change this during the task. If this is the case, you will be notified. The hauler will keep a copy of the receipt from the dump or transfer station that will support the change that has been made.