IS LAST-MILE DELIVERY OF BIG & BULKY ITEMS SLOWING YOUR GROWTH?
UNLOCK THE EASIEST WAY TO DELIGHT YOUR CUSTOMERS
Experience why Australia's leading brands trust PicUp to streamline their last-mile logistics
BOOK CALL WITH PICUP 
Trusted by Australia's Most Customer-Obsessed Brands:
Australia's Highest Rated Last-Mile Delivery solution for big & bulky items.
Industry leading technology stack, providing a seamless customer experience
Premium service offering including room-of-choice, assembly & rubbish removal
ARE YOU TIRED OF UNRELIABLE DELIVERY PARTNERS LETTING YOUR CUSTOMERS DOWN?
Your Brand Deserves Better. Don't Risk Your Reputation.
- Every delivery impacts how customers see your brand. Poor last-mile services lead to:
- Late deliveries frustrating your customers and diminishing their trust.
- Ongoing customer frustration that forces your team into unnecessary damage control.
- Damaged items resulting in returns, complaints, and negative reviews.
- Low customer satisfaction (NPS) weakening brand loyalty.
- Reduced repeat business as customers seek reliable alternatives.
- Harmful online reviews tarnishing your hard-earned reputation.
Basic Providers Mean Big Headaches. Why Settle for Less?
- When delivery partners can't offer comprehensive, premium services, your business pays the price with:
- Outdated or NO technology leading to poor visibility and tracking nightmares.
- Hard-to-reach customer service making it nearly impossible to resolve issues quickly.
- Low DIFOT (Delivered In-Full, On-Time) creating constant operational headaches.
- Lack-of premium service options like room-of-choice delivery, white glove handling, assembly, or rubbish removal.
- Choosing a provider based on price alone risks poor CX and decreased brand loyalty
HERE'S THE TRUTH ABOUT LAST-MILE DELIVERY FOR BIG & BULKY ITEMS...
We've spent years delivering for leading Australian retail and e-commerce brands.
And we've discovered something revealing.
The brands that truly excel with their last-mile logistics? They don't chase only the lowest-cost provider.
It's not about finding "cheap" delivery solutions. It's about implementing proven, reliable delivery processes and customer-centric services with a company that innately understands what's required to drive repeat business and elevate brand reputation.
STOP settling for average and expecting outstanding results.
Until now, brands had to cycle through multiple unreliable providers to 'hopefully' achieve premium delivery outcomes.
But today, you can access a seamless, premium last-mile experience through one trusted provider.
INTRODUCING PICUP
AUSTRALIA'S PREMIUM LAST-MILE DELIVERY SOLUTION FOR RETAIL AND ECOMMERCE BRANDS.
By partnering with PicUp, your business & your customers will receive:
RELIABILITY THAT BUILDS TRUST
Proven results and consistent processes ensuring deliveries arrive safely, on-time, every time. Boosting your brand reputation!
END-TO-END PREMIUM SERVICE
Comprehensive, premium delivery options including room-of-choice, white-glove handling, assembly, and rubbish removal... elevating customer experience and providing best-in-class NPS & DIFOT.
ADVANCED TECHNOLOGY & SUPPORT
State-of-the-art tracking technology and dedicated customer support teams: ensuring total visibility and stress-free delivery.
We aren't just another courier or delivery company. DirecT-to-Consumer is at the heart of what we do.
We've delivered into 50,000+ homes since 2020, so we understand how important customer experience is to driving customer lifetime value.
WHO IS PICUP'S PREMIUM LAST-MILE DELIVERY SOLUTION FOR?
Our solution was built specifically for retail and eCommerce brands serious about exceptional last-mile delivery.
THIS IS FOR YOU IF:
- You're NOT satisfied with your current delivery service provider (late deliveries, too many damages, poor NPS.)
- You care deeply about customer satisfaction and building brand loyalty.
- You want proven delivery processes, not unreliable shortcuts.
- You're ready to invest in quality experiences that enhance your brand's reputation.
- You're willing to partner strategically to elevate your last-mile logistics.
THIS IS NOT FOR YOU IF:
- You're happy settling for the cheapest delivery option despite poor outcomes and damage to your brand.
- You're looking for a basic, no-frills delivery service.
- You're comfortable managing constant customer complaints due to delivery issues.
- You prefer short-term savings over long-term customer loyalty and satisfaction.
- You're unwilling to implement reliable, customer-focused logistics solutions.
DISCOVER EVERYTHING PICUP OFFERS...
PREMIUM LAST-MILE DELIVERY SOLUTIONS FOR YOUR BRAND
Big & Bulky Delivery Specialists
- Expert handling of high-value, large items with meticulous care and precision
- Thousands of successful deliveries protecting your products and your reputation
- Proven 4.6-star rating on Google, reflecting consistent customer satisfaction
B2B & B2B2C Expertise
- Effortless integration into your existing supply chain
- Streamlined Last-Mile home deliveries plus DC-to-Store, Store-to-Store, and more
- Trusted by leading retail brands, consistently delivering on-time and in-full (98%+ DIFOT)
Premium Fleet, Premium Service, Competitive Rates
- Tailored vehicle solutions: pantech trucks, cargo vans and utes
- Cost-effective, efficient, and damage-free transport powered by user-friendly tech
- Highly competitive rates achieved through our innovative, hauler-first model
Trained & Trusted Drivers
- Specialised training ensures customer-focused, service-first professionals
- Deliveries executed with respect, care, and a premium customer experience
- Our drivers maintain an impressive 90+ average NPS rating
Seamless Technology & API Integration
- Real-time automation and visibility with advanced API integration
- Enhanced tracking, total control, and full transparency for you and your customers
- Easy setup and integration process—get started quickly and seamlessly
24/7 Dedicated Customer Experience Team
- Immediate, around-the-clock customer support
- Rapid communication and real-time updates for total peace of mind
- Average response time of under 3 minutes, ensuring customer inquiries are swiftly addressed
On-Demand, Same-Day, Next-Day & Scheduled Services
- Fully adaptable delivery options matching your customer needs
- Consistent quality across immediate, scheduled, or next-day services
- Reliable availability across 7 days, even during peak demand periods
Reverse Logistics & Returns Handling
- Comprehensive management of returns and reverse logistics
- Smooth after-sales support for damaged or incorrect items
- Efficient returns process that maintains customer loyalty
Premium Room-of-Choice & White Glove Offering
- Complete delivery, unpacking, assembly, and packaging removal
- Exceptional in-home experiences, leaving your customer's home spotless
- Our DTC business has completed 50,000+ in-home deliveries, so we know what's required to significantly boost customer satisfaction scores
Extensive Coverage Across NSW & QLD
- Extensive presence in Sydney, Wollongong, Newcastle, Brisbane, Sunshine Coast, Gold Coast, Ipswich, and Northern Rivers NSW
- Continuously expanding—new regions coming soon!
IS YOUR BRAND SPENDING $10K+ PER MONTH ON LAST-MILE DELIVERY?
GET STARTED TODAY AND TRANSFORM YOUR CUSTOMER EXPERIENCE!
THE NEW STANDARD FOR BULKY LAST-MILE DELIVERY
Download our comprehensive guide to learn how PicUp delivers industry-leading customer experience, proven results, and brand loyalty for Australia's leading retail and eCommerce brands.
FAQs
How much do removalists cost in Brisbane and Gold Coast?
Removalist costs vary based on move size, distance, and location. Small apartment moves within Brisbane or Gold Coast typically cost less than full house relocations between cities. PicUp provides instant fixed-price quotes online - enter your pickup and drop-off addresses, list your items, and see exact costs before booking. No waiting for callbacks or vague estimates.
Weekend and peak-period moves may cost more than mid-week relocations. All prices include licensed removalists, insurance, fuel, and furniture protection with no hidden fees. Unlike traditional removalist companies that provide "from $X per hour" pricing, you get your final fixed price upfront - what you see is what you pay, with no surprise charges on moving day.
Does PicUp service my suburb in Brisbane or Gold Coast?
PicUp services all suburbs across Greater Brisbane (CBD to Ipswich, Logan, Redlands, Moreton Bay) and entire Gold Coast (Coomera to Coolangatta) region. We cover both metro and outer suburban areas across Southeast Queensland.
For specific suburb availability or moves to regional Queensland areas, enter your address at picup.com.au for instant quote confirmation. If we service your pickup and delivery locations, you'll receive a fixed-price quote in under 60 seconds. Coverage extends to Northern Rivers NSW including Byron Bay and Ballina for select services.
Can I book same-day removals or furniture delivery?
Yes, same-day service is available across Brisbane and Gold Coast when haulers are nearby. For urgent moves, furniture deliveries, or junk removal, book online and select "ASAP" as your preferred time. Haulers typically arrive within 1-3 hours for metro areas, depending on current demand and your location.
For planned relocations or guaranteed time slots, we recommend scheduling 1-2 weeks ahead, especially during peak moving periods like weekends, end of month, and summer months when demand is highest. You can book up to 30 days in advance and receive the same transparent fixed-price quotes as same-day bookings.
What areas does PicUp service in Queensland?
PicUp operates across Southeast Queensland including Brisbane metropolitan area, Gold Coast, and Ipswich. Key service regions include:
- Brisbane CBD to outer suburbs including Ipswich, Logan, Redlands, and Moreton Bay
- All Gold Coast suburbs from northern growth corridor (Coomera, Pimpama) to southern beaches (Coolangatta, Currumbin)
- Northern Rivers NSW including Byron Bay, Ballina, and surrounding regions
We handle local moves within these regions plus interstate relocations when moving to or from Queensland. For business customers, we also provide last-mile delivery services across broader Australian metro regions including Sydney and Melbourne. Visit picup.com.au/business-services for commercial solutions.
Do you service both residential and business customers?
Yes. PicUp services residential customers for house removals, apartment moves, furniture delivery, and junk removal across Brisbane, Gold Coast, and Sunshine Coast. Over 50,000 households have used our platform for moving and delivery needs across Southeast Queensland.
We also provide business services including last-mile delivery for retailers operating nationally (Sydney, Melbourne, Brisbane, Gold Coast, Sunshine Coast), office relocations, commercial waste removal, and scheduled delivery services for e-commerce & retail brands. Business customers can request invoice accounts for regular service with flexible payment terms.
Visit picup.com.au/business-services to learn more about our commercial delivery solutions, or contact our team for enterprise pricing and dedicated account management.